FAQ

→ What should I do to get your detailed quotation?

Before we quote, we usually have to collect related information such as the design you like, its dimension and stone color. It is better if you can supply us with all related information . If you can not, it is also no problem. Our sales team will have you to decide or just directly send you detailed quotation with our recommended information according to your usage.

→ How to get a discount?

A good discount is determined by your quantity and total amount of your order.

→ Do accept retail order? What is the minimum quantity require?

Yes, we do accept retail order. Half of our customers are private customers. Our sales team and service team have gathered rich experience in serving private customers.There is minimum order quantity, but as we all know, the more you order the better prices you will get.

→ What's your terms of payment ?

1) Our common-used of payment term is 30% amount paid by T/T as advance payment; the balance should also be paid by T/T after buyer's inspection and before shipment.

2) For customized order, the advance payment should be 50%.

3) For large order, we accept 3 times or 4 times payment.

Production & Installation

→ What's the production process of your products?

1) For some marble sculpture, before its carving, we may need to make a clay mold and then turn it into resin mold. Our carvers will carve the marble sculpture according to the resin mold.

2) Most of marble carvings do not need a mold, so their production process is simple, Block cutting → Rough Carving → Details Carving → Trial Installation → Adjustment Carving → Finishing → Packing.

3) For bronze sculpture, its production process is more complicated Clay mold → Gypsum mold → Wax mold → Sand mold→ Bronze casting → Welding → Polishing → Patina → Packing.

4) About Stainless steel sculptures, as for mostly made by forging, their production process is simple. Structures → Wrap Stainless steel board → Welding → Polishing → Packing.

→ How can you assure the quality during production?

1) We have strict purchasing system to assure good quality of marble being used for your order.

2) We have professional quality supervision staff to control the quality, the pictures will be sent to you to confirm every 2 or 3 day.

→ Do you supply installation service?

1) Usually we don't supply installation service, but the installation manual will be sent to you along with your goods. With our installation manual, it will be very easy for your workers to install.

2) For large projects, such as large size bronze sculpture and large stainless steel sculptures, if customer need us to install on site, we can also send our workers to installation place, but the customer has to prepare any necessary tools. Of course, we will communicate with our customer what we need.

Packing & Transportation

→ How to assure your goods arrive in your destination safely?

We has improved its packing from wooden crate to wooden carton for our products, which is much safer for all kinds of transportation.

→ What's your available terms of transportation?

1) Shipping: this is the most common used way by the clients, which is the cheapest way and will take 20-30days.

2) Express: this is the fastest way, usually it will just take 3-7days, but the cost will a little high.

3) Railway: this way is more suitable for some inland area , such as Kazakhstan, Ukraine, Uzbekistan, Russia etc.

→ Can you delivery the goods to my home?

Yes,With rich experience in exporting sink, we can take care of everything from our factory to your home. After you place order, only need to wait for your goods.

Return Policy

→ If you can't finish my goods on time, what will you do?

If we can't finish your order on time, 10% of the amount per day delay will be paid back to you.

→ If we are not satisfied with your quality, what will you do?

If you are not satisfied with our quality, 3 times of your payment will be paid back to you.

→ If there is any damage for my order during transportation, what should I do ?

If there is any damage, we can return your money, make a new one freely, or you find someone to repair in your country and we pay the money.